Privacy Policy

Effective Date: September 14, 2025

Luxury Wings Academy (“we,” “our,” or “us”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our Learning Management System (LMS), purchase our online courses, CV preparation services, or digital products (such as PDFs), and interact with our other services (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

1. Information We Collect

We collect various types of information to provide and improve our Services to you. This information can be categorized as follows:

a. Personal Identification Information
This includes information that can be used to identify you directly. We collect this information when you register for an account, enroll in a course, purchase a service or product, subscribe to our newsletter, or contact us for support. This may include:

Contact Details: Name, email address, postal address, phone number (including WhatsApp).
Account Credentials: Username and password.
Payment Information: Details necessary to process payments, such as credit card numbers, billing address, and other financial information. Please note that we typically use third-party payment processors, and we do not store sensitive payment card information on our servers.

b. Usage Data
We automatically collect information about your interactions with our Services. This data helps us understand how our Services are used and how we can improve them. This may include:

LMS Activity: Course progress, completion rates, quiz scores, discussion forum participation, and other interactions within our Learning Management System.
Website Activity: Pages viewed, links clicked, time spent on pages, and navigation paths.
Purchase History: Records of courses, services, and digital products you have purchased.

c. Technical Data
When you access our Services, certain technical information is automatically collected. This helps us ensure the security and functionality of our platform. This may include:

Device Information: IP address, browser type and version, operating system, device type, and unique device identifiers.
Log Data: Server logs may include details about your access times, referring/exit pages, and other diagnostic data.

d. Communication Data
When you communicate with us, we collect information related to those communications. This includes:

Correspondence: Content of emails, chat messages, and other communications you send to us, including customer support inquiries.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Maintain Services: To operate and deliver our online courses, LMS platform, CV preparation services, and digital products.
To Manage Your Account: To create, maintain, and secure your user account, and to provide you with access to your purchased content.
To Process Transactions: To process payments for courses, services, and products, and to send you purchase confirmations and invoices.
To Personalize User Experience: To understand your learning preferences and tailor content, recommendations, and services to your interests.
To Communicate with You: To send important notices, updates, administrative messages, and marketing communications (where you have opted in).
To Improve Our Services: To analyze usage trends, conduct research, gather feedback, and develop new features and offerings.
For Security and Fraud Prevention: To protect our Services and users from fraudulent activities, unauthorized access, and other security threats.
For Legal Compliance: To comply with applicable laws, regulations, and legal processes.
For Customer Support: To respond to your inquiries, provide technical assistance, and resolve issues.

3. How We Share Your Information

We may share your information with third parties in certain circumstances, including:

Service Providers: We engage third-party companies and individuals to facilitate our Services, such as payment processors (e.g., Stripe, PayPal), web hosting providers, analytics providers (e.g., Google Analytics), email service providers, and customer support platforms. These third parties have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Business Transfers: In the event of a merger, acquisition, asset sale, or other corporate restructuring, your information may be transferred to the new entity.
With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
Aggregated or Anonymized Data: We may share aggregated or anonymized data that does not directly identify you with third parties for various purposes, including analytics, research, and marketing.

4. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include data encryption, secure socket layer (SSL) technology, access controls, and regular security audits. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

It is also your responsibility to keep your account credentials confidential and to use strong, unique passwords.

5. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided in Section 10.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Services and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device. Tracking technologies are also used for analytics, to improve and analyze our Services, and to deliver targeted advertising.

Essential Cookies: Necessary for the operation of our website and Services.
Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
Functionality Cookies: Used to recognize you when you return to our website and personalize content for you.
Targeting/Advertising Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

7. Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: info@luxurywingsacademy.com
By phone (WhatsApp): +30 694 533 93 70